This Privacy Policy explains how lush-prairie collects, uses, stores, and protects personal information when you interact with our website and services. We are committed to safeguarding your privacy and ensuring transparency about our data practices.
Information We Collect
We collect information that you voluntarily provide when using our services:
- Name and contact details submitted through enquiry forms
- Email address for communication purposes
- Project details and service requirements you share with us
- Communication records when you contact us
We also collect certain information automatically:
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address for security and analytics purposes
How We Use Your Information
We use collected information for the following purposes:
- Responding to your enquiries and service requests
- Providing quotations and fulfilling service agreements
- Improving our website functionality and user experience
- Communicating important updates about our services
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit enquiry forms or contact us directly
- Contract: When processing is necessary to fulfil service agreements
- Legitimate Interest: For website analytics and business improvement
- Legal Obligation: When required to comply with applicable laws
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist with website hosting and maintenance
- Professional advisors when necessary for legal or accounting purposes
- Authorities when required by law or to protect our legal rights
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Enquiry data is typically retained for two years unless a longer retention period is required by law or ongoing business relationship.
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access controls.
International Transfers
Your information is primarily stored and processed within the United Kingdom and European Economic Area. If any data transfer outside these regions occurs, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: Unit 14, Riverside Studios, Wharf Road, Manchester M15 4QT, United Kingdom
Last updated: January 2024